Whether you’re happy or sad today, don’t forget to give your customers the positivity they deserve.
Need a boost? Try some of these jokes:
Q: What did the cell say to his sister cell when she stepped on his toe?
A: Ah! Mitosis!
Q: Have you ever stood outside in a thunderstorm?
A: It was enlightening…
Share these puns with your team and rock on this week!
Happy Monday,
Team Ward Certified
Detouring from the script and getting lost in conversation with a customer happens, and is sometimes even essential to creating a friendly interaction. But what happens when minutes have passed, and your other waiting customers start huffing and tapping their feet?
Be a master navigator to get back on track. Wait for a pause in the conversation and try something like:
“Thank you, I needed a happy distraction today. Now, how may I help you?”
Or
“I could talk about this all day, but I won’t take up any more of your time. How can I assist you?”
Smile, Breathe, and Rock on. You got this!
“Real appreciation must flow from the deep seas of the heart.“
Today, remember to take a moment to appreciate the work others have done before you, so that you can do what’s in front of you today.
Happy MLK Day from Team Ward Certified.
Maybe you’re busy, in the zone, or just not in the mood. Whatever the reason, you’re getting right down to business today. It’s quite possible that that’s making your customer interactions seem cold, robotic, and forgettable. But you’re a rock star!
You don’t have to strain yourself and be a Chatty Kathy, either. Use these quick tips to inject some energy into your conversations:
Check your pace. Too fast, and you’re rushing… too slow, and you’re bored out of your mind.
During a lull, ask the customer a question about their day or who they’re voting for on The Voice.
Smile! Whether you’re on the phone or in-person, smiling creates an inviting and relaxed atmosphere. Plus it naturally warms up your tone.
What are your favorite ways to connect with customers?
Smile, Breathe, and Rock On. You got this!
Last week we learned how to warm up our voices over the phone. But how do we bring that tone to e-mails, chats, and texts?
Less is more. Shorter emails are not, contrary to popular belief, rude. They actually make you sound more professional. So make them as short as possible.
Don’t clarify. Modifying words such as, “Just” hold back from your point and make you sound less confident. Check out the Just Not Sorry plug-in for more help spotting them.
Break each new topic into a new line. Structuring your emails invites the reader to respond, instead of bogging them down with too much info.
How it looks:
Hello Potential Client,
I’m excited about our upcoming partnership. I’ve filled out the paperwork, and the contract has been signed.
Is there anything else you need from us at this stage?
Best,
The Greatest CSR Ever
Want more tailored tricks? Check out Crystal. Their plug-in will automatically remind you how to email specific people in your network right from your inbox.
Smile, Breathe, Rock on. You got this!
We’ve worked through a lot of tips for warming up to your customers, clients, and family. Now let’s bring that new year, new you mentality to the office.
Your coworkers are your team. They deserve warmth too! In fact, a recent study found that those who identify socially at work are healthier mentally. Here’s how you can show them you care:
Be generous with what you know. Share the wealth!
Ask for help when it’s needed. People love to feel useful and wanted.
Return the favor. Remember that humans have reciprocity built in to their bones. Help when you can!
Soon you’ll have an office full of people you can rely on to get the job done and commiserate in New Year’s Resolutions with.
Whether you’re at home with family and friends or working this week, we’re thinking of all of you this holiday season.
Merry Christmas & Happy New Year!
Team Ward Certified
I’ve been training and coaching virtually every day for the past 20 years and I’ve cracked the code on how to engage customers, teams and coworkers through the screen. Would you like to know the secrets?
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Ward Certified Consulting, LLC