"All business" is Bad for Business


Maybe you’re busy, in the zone, or just not in the mood. Whatever the reason, you’re getting right down to business today. It’s quite possible that that’s making your customer interactions seem cold, robotic, and forgettable. But you’re a rock star!

You don’t have to strain yourself and be a Chatty Kathy, either. Use these quick tips to inject some energy into your conversations:

  • Check your pace. Too fast, and you’re rushing… too slow, and you’re bored out of your mind.

  • During a lull, ask the customer a question about their day or who they’re voting for on The Voice.

  • Smile! Whether you’re on the phone or in-person, smiling creates an inviting and relaxed atmosphere. Plus it naturally warms up your tone.

What are your favorite ways to connect with customers?

Smile, Breathe, and Rock On. You got this!