Detouring from the script and getting lost in conversation with a customer happens, and is sometimes even essential to creating a friendly interaction. But what happens when minutes have passed, and your other waiting customers start huffing and tapping their feet?
Be a master navigator to get back on track. Wait for a pause in the conversation and try something like:
“Thank you, I needed a happy distraction today. Now, how may I help you?”
“I could talk about this all day, but I won’t take up any more of your time. How can I assist you?”
Smile, Breathe, and Rock on. You got this!