When you're in the Customer Service business, and we all are, words matter. It's not just what the customer hears; it's also what they read.
Here are some examples of how other companies have replaced mundane words with witty ones.
- A reserved table at a restaurant with a place card that reads Sorry Gorgeous, I'm taken.
- A do not disturb sign on a hotel room that says I'm tied up at the moment.
- A dressing room hanger with the words You look great in that.
- An email sign off that reads Rock on.
What can you switch up today to make their day?