Warm up your tone

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Welcome back to this week’s Ward Winter Warm-up. Today’s tip? Warm up your tone

It’s been proven that varying your tone over the phone can improve the call and bring warmth to the interaction. Here’s how it’s done:

  1. Move your muscles. Smile when you speak to lighten the mood.

  2. Pick specific words to emphasize. Imagine yourself saying the most important words in bold font.

  3. Use formally warm words. “You’re welcome” is a lot more inviting than “No problem”.

 Example: Thank you for calling Ward Certified. This is Ann, how may I help you?

Smile, Breathe, and Call on!