Fix the person, then the problem

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Life happens. Depending on your industry, you may have to manage a difficult or emotionally charged situation, like divorce or death. We know, sad stuff…feels terrible, but this is adulting

It’s important to make sure your customer feels taken care of before getting right down to business. 

  1. Listen and allow the customer to vent – for however long it takes.

  2. Express empathy: “I understand this is a difficult time for you, and I’ll do everything in my power to get this done as quickly as possible.”   

Got a hard situation specific to your industry that you need help managing? We can help at

It’s not too late! Sign up for our Rock Star Ready 2019 tour!