“Where’s the restroom?”
“How do I apply online?”
So, you’ve answered the same question 1000 times before – maybe even in the same day. It comes with the territory – you are the subject matter ninja, after all.
To avoid getting frustrated, imagine and treat every customer like they’re the very first to call or walk through the door with that very question. Be enthusiastic, pleasant and helpful!
Or, maybe imagine they’re your grandmother.
How do you avoid the frustration?
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