When you’re stumped or dealing with an angry customer, it can be easy to call your manager to bail you out of a tough situation. But, that should really be a last resort. Besides, you’re resourceful – you’ve got this!
What did you do the last time you had a tough caller – could that work again?
If you took a moment and did a ‘power pose’ would that help?
What about asking a colleague for their ideas?
If you still need help, that’s ok, too! Let your boss know you did everything you could to find the answer on your own first.
“I’ve checked our training guide, similar customer situations, and can’t find the solution to this specific issue. Can you assist me?”
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