Goldilocks Greetings

It’s easy to get wound up during your day and begin to speak more quickly - or to get overwhelmed, stressed or bored and slow way down.  Which sounds more like you?

Today, focus on getting the pace of your greeting just right.

If the pace is too quick, the customer may perceive unintentional frustration or hurriedness. 

If the pace is too slow, the customer may interrupt or feel you are too lethargic or incapable.

Do a pulse check and take a breath if you’re speeding.

Breathe in for the count of 4, hold it for 2, then breathe out for 4.

If your energy is low, try a jumping jack.

Repeat as necessary.