Last week, I wrote about how Jolson turned my frown upside down with a fun greeting in person. This edition is about how Richard won me over in an instant on the phone.
I called the YMCA in San Francisco, so that I could verify Jolson’s name. It went like this:
Richard: “Good Morning, YMCA, this is Richard”
Me: “Hi Richard, I’ve got a strange question for you”
Richard: “Excellent, I love a challenge. How can I help?”
In that moment, Richard demonstrated that he was an expert and that he was there to help me. It made him ‘e-couragement-worthy’!
Chances are, you have opportunities to do the same. Consider these calls:
- “Good morning, there’s a problem with my bill...”
- “Hello, the competition is offering me a better price...”
- “Good afternoon, I don't understand why you people...”
A good response to any of these is, “I’m glad you called, let’s take a look”
Share your story – you might be ‘e-couragement worthy’ too!”