Imagine if you could read your customers’ minds AND that you used that power for good! Last week, I took an Uber ride to get to a training site and Omar read my mind. Look at this car:
He predicted that my phone might need charging, that I might be thirsty, and that I might be concerned about germs. What a pleasant surprise. That’s crystal ball service: proactive, mind-reading service!
What do you do to predict your customers' needs?
- Remind them it’s time for a tune-up, check-up, cleaning, etc?
- Remember their preferences?
- Include a return address label when you send out that order?
We’ve created a one-hour webinar to help teams spot, plan, do and share crystal ball service in their companies. If you’d like more information about it send Gaynor an email.