On-hold recordings are a great way for companies to spread the word about their brand, special deals or to simply play some nice music.
Do YOU know what your callers listen to while they're waiting? If your customer refers to the on-hold message, will you be able to respond in a knowledgeable, confident way?
Tip of the week: Call your office and listen to the message.
That way, should you need to put your caller on-hold, you won’t be surprised by the comments you hear, the deals they want to know more about or the song they're humming when you come back on line!
By the way, if your company message promises dynamic service and your greeting is ho-hum, you’d better step it up!