Short is Not Always Sweet

Sometimes short responses aren’t as helpful as you might have intended. 

Have you ever replied to a query with a quick, efficient 'yes' or 'no'?  While your callers may appreciate your speed, they expect more of an answer in a service environment.

It's as simple as:

Instead of just plain ‘yes’ say, “yes, we can certainly do that for you.”
Instead of just plain ‘no’ say, “we can’t do that, but we can do this…”
It’s friendlier to use a complete sentence, even in our fast-paced world.  Don't you agree?