I asked for suggestions and you shared! Thank you.
This week's word to eradicate is "unfortunately."
Use it in a sentence please?
1. Unfortunately we can't schedule you until September.
2. Unfortunately we don't take American Express.
3. Unfortunately we will have to charge $50 to expedite that, or $50 for a same day delivery.
The reason it doesn't work is because you sound like you feel bad. When you feel bad or unsure, the customer does too. A better response is to change your wording.
Here's how. Offer a choice with a confident, pleasant tone.
1. Let me check the calendar. Oh good news, we have openings in September. Would you prefer a morning or afternoon?
2. I'd be glad to process this order. Will that be Visa or Mastercard?
3. We can get that out today for $50 or tomorrow with no additional charge. Which do you prefer?
Keep your suggestions coming...