What NOT to say #5

A couple of you voiced your concern about words or phrases that sound insincere. 

For example: "Have a nice day" at 4pm. 

The cure?   Stay focused on the call until you hang up. 

Tip: Use their name in your closing.  If you can't do that, you might have checked out too early.

Aim for a professional sign-off which includes the following:

  • a recap of the call
  • an offer for further assistance
  • their name
  • gratitude 
  • and some pleasant words.

Sounds like; "To confirm, we have processed $300 on your visa today. You will see that reflected on your next bill.  Is there anything else I can do for you today?  No? Well thank you for your call Mr. Pitt and have a great week."