A couple of you voiced your concern about words or phrases that sound insincere.
For example: "Have a nice day" at 4pm.
The cure? Stay focused on the call until you hang up.
Tip: Use their name in your closing. If you can't do that, you might have checked out too early.
Aim for a professional sign-off which includes the following:
- a recap of the call
- an offer for further assistance
- their name
- and some pleasant words.
Sounds like; "To confirm, we have processed $300 on your visa today. You will see that reflected on your next bill. Is there anything else I can do for you today? No? Well thank you for your call Mr. Pitt and have a great week."