What NOT to say #3

An easy this week... 

 “I don’t know”

 Why? Clients don’t care what you don’t know; they care about how you will help.

Say instead,

Let me look into that.  It will take about 5 minutes, would you like to hold or should I call you back?


“Let me put your through to Siri, she takes care of that”

BTW: If you've got an expression that you dislike hearing during a customer service interaction - email it to me and I'll post the re-write.