A Warm Welcome

Last week, I walked into one of my favorite clients' offices for training and was greeted with clapping hands, smiles and a big "Hello Ann!"

It made me feel great and got me thinking that everyone should experience that feeling!

Can you do that over the phone?

  • Offer your name, some welcoming words and your location in your greeting.
  • Use a professional and friendly tone (smile as you say your greeting).
  • Say their name as soon as you hear it.
  • Be truly glad that they are calling.  Heck, if they aren't calling you, they are calling the competition!


Thanks again for the warm welcome Stephanie, Robyn, Patty, Dave and Jes!