Last week, I walked into one of my favorite clients' offices for training and was greeted with clapping hands, smiles and a big "Hello Ann!"
It made me feel great and got me thinking that everyone should experience that feeling!
Can you do that over the phone?
- Offer your name, some welcoming words and your location in your greeting.
- Use a professional and friendly tone (smile as you say your greeting).
- Say their name as soon as you hear it.
- Be truly glad that they are calling. Heck, if they aren't calling you, they are calling the competition!
Thanks again for the warm welcome Stephanie, Robyn, Patty, Dave and Jes!