Are you rushing your greeting? If so, you might be giving your callers' the impression that you don't care.
Your pace can make you sound too busy or unfocused and while you might be busy, there is not need to announce that to your callers!
Why? Because if you rush them, they might;
- Escalate the call
- Get tougher to deal with
- Forget important information about why they called or go looking for another service provider.
None of these are good!
Say these clearly, "Knapsack straps"
How'd you do?
My guess is you did it! and you did it by slowing down.
This week try saying your greeting at that same pace and see what reaction it inspires from your callers.