For you...

When customers are upset, you offer empathy, reassurance and options.  

What do you do when they are REALLY upset?  For example "You people really messed up, this is all wrong!"

This situation calls for empathy, reassurance, options and (here's the secret) the words "for you"

  • Let me look into this for you
  • Let me resolve this for you
  • Let me get some options for you

Two small words with a big impact.  

Happy Thanksgiving to all my Canadian Friends and Family.

What's the difference between American and Canadian Thanksgiving celebrations?  Canadian Thanksgiving is on a Monday, it's about the harvest and the only shopping mob you will find is in British Columbia at the Whistler Blackcomb Turkey Sale.  BTW great deals on Snowboards, Skis and all things related.  Get there early!