Let's face it, customers are conditioned to ask for a discount. Don't you love a bargain?
Be glad they called and gave you the chance to talk about how great your company and your options are.
Then, slow down. Rushing to get off the phone or rushing to the price too early can impact the outcome.
- Focus on the call you are on.
- Use your ninja-like listening skills to hear what they really want.
- Tell them about your great options with confidence.
And then talk price.
Got tough callers? Click here to learn more about our next webinar Handling Challenging Customers