Who's in control here?

A funny thing happens to us when we interact with other people: our need to control the situation can block our ability to see clearly and offer great service.

Think about this:

Q: Who gets car sick in a car, the driver or the passengers?

    A: The passengers, because they aren’t in control of the direction, handling or speed.

Q: Why does the neighbors’ barking dog annoy you when your TV is louder than Fido?

    A: You can turn down the volume on the TV but you can’t turn down the volume on Fido.

Today as you deal with that first customer call, request from a colleague, or task from your boss, ask yourself if you are trying to control the situation.

Focus on what is in your control: your thoughts, your words and your actions.

Choose a great response.