Playing the name exchange game with your customer is the easiest way to set a friendly tone and give customers a direct line to their buddy - you - in the future. It also provides a little more human interaction; something we’re all craving right now.
Start by stating your first name and asking how the customer would like to be addressed.
Hi, I’m Mark, and I will be assisting you today.
Do you prefer Sandra or Mrs. Perez?
or
May I ask who I’m speaking with today?
If you have any other concerns, please ask for Mark, and I can assist you directly.
Go out and let ‘em know you’ve got their back.