What you see in the mirror is what your customers hear- even now.
When there’s a misunderstanding over the phone, your customer can’t fill in the gaps of communication with your friendly face or welcoming body language. When it comes to the phone, it’s not what you say, it's how you say it. Break the phone barrier with these tips:
Sit up straight and relax your shoulders. No schlumping!
Smile! They’ll hear those pearly whites through the phone.
Change your pitch and use positive language. When it comes to a positive attitude, now’s the time to lay it on thick.
How do you keep your energy up over the phone? Give us your tips at ann@wardcertified.com.