Positivity: Sprinkle that stuff everywhere

salt bae.gif

In any customer situation - especially one where the customer is upset - it’s critical to stay positive. Sprinkle in some feel-good energy. When you show you understand, care, and are willing to take accountability, your customer can’t help but smile. Here are a few words and phrases that just beam positivity:

Great news! I’ve found the problem.

I can certainly look into that for you.

I completely understand why you’re concerned.

I will research this so we can find the solution as quickly as possible.

The way Chick-fil-A has “My pleasure,” what are some of your go-to words or phrases with customers?