It's Not Over 'Till (The Customer Says) It's Over


You’ve had a tough call. The problem finally got solved. Done and done. Right? Not quite.

Giving customers another opportunity to express honest feedback at the end of a call lets them know you’re committed to giving them the VIP treatment.

It’s not about prolonging, but creating an open place and putting the ball back in their court. If your customer has nothing to add, you can confidently end the conversation with a mutual understanding that the problem has been resolved to their liking.

“Did you have any other questions I could answer for you today?”

“I want to ensure you have everything you need before we end our call. Are you satisfied with everything that was covered today?”

How do you check in at the end?