What's better than having a problem fixed? When the solution is delivered with a smile and sweet little bow - theoretically, of course. Following up with a customer is a personal touch that builds trust, loyalty, and frankly, a newfound hope in a society that is virtually sustained by “do not reply” emails and automated texts.
Commit to follow up with the customer, and don't forget to follow through! A call that takes less than 10 minutes is a gift that keeps giving in kudos to you and a happy - potentially lifelong - customer.
“I’ll contact you personally once everything is back up and running.”
“Please feel free to contact me directly if you need help in the future. It’s been a pleasure serving you.”
How do you go above and beyond with your customers? Share your stories with us at ann@wardcertified.com.