All in Good Time


Don’t you wish you could snap your fingers and all would be right in the world - or at least with your customer? When a solution isn't immediate, it’s essential to commit to the customer that an answer is indeed coming and when to expect it.

  • Set a timeframe.

    • We should have a solution for you by the end of the week.

  • Promise to follow up.

    • I’ll contact you by the end of the day with an update.

  • Reinforce you care about how they’re feeling.

    • You’re in good hands. Enjoy your weekend, and I’ll be in touch first thing on Monday.