Look, it’s never easy to receive a bad comment or review. But it’s a great opportunity to make it right. Your review page might be the first place potential customers go to see how you treat customers, so don’t leave negative comments unaddressed.
Personalize responses and let them know
1. you hear their feedback
2. you want to make it right
“Hi, Mr. Jimenez, the situation you described sounds frustrating, we’re committed to providing you a more positive experience. Let’s connect so we can make it right.”
Take a moment today to review your company’s Yelp, Facebook, and website to see who’s looking for your assistance.