Eyes on the prize

Have you been watching the Olympics? The athletes are achieving great feats, breaking records and winning medals.

This here is Red Gerard, who overslept then lost his jacket the day that he became the first American to win Gold at this year's PyeongChang Olympic Games.

How did he do it? He ignored all the road blocks in his way and kept his eye on the prize.

Do you ever get:

  • Thrown off your game by an upset or intimidating caller?
  • Frazzled when someone asks about price?
  • Upset when they threaten to leave?

Today when you get that tough caller, keep your eye on the prize by being patient, actively listening and offering empathy.

The prize?  Happy Customers. :-)