Words Matter Too

Copyright: <a href='https://www.123rf.com/profile_ra2studio'>ra2studio / 123RF Stock Photo</a>

Your body language impacts your tone of voice and that has a huge impact on your conversations.  But your words also have an impact on how your customers feel.

Turns out the words customers like the most are:

  • Delighted
  • Absolutely
  • Pleasure
  • Happy
  • Understand
  • Yes

Here’s a way to add some fun to your day and to make their day.

Make a list of these words and see how often you can use them with your customers.  Sort of a happy-word-bingo game!


Tip:   The goal isn’t to use them in one sentence, but if you can, please send me that sentence I’d love to see it!