Actions speak louder than words....

You know the expression: "actions speak louder than words?"

Take a peek at these actions and match them to the message you might be sending your customers, co-workers or your boss.

1.     Looking at the clock
2.     Looking at your phone
3.     Slumping your shoulders
4.     Drumming your fingers

a.     I’m bored
b.     I’m bored
c.     I’m bored
d.     I’m bored

What’s the moral of the story?  If your goal is to convey empathy, listening or understanding, you’d be better off sitting up straight, making eye contact and smiling.