Telephones Over Tasks

Chances are when the phones slow down, you get assigned extra tasks. Maybe some billing assistance, envelope stuffing, or account clean-up.  Have you noticed though that when you're in the middle of those tasks, and a customer calls, that ringing phone feels like an interruption?

Make sure it doesn't sound like an interruption.

Stop - Drop - Roll

Stop what you are doing, drop the task and roll into your best greeting. Take a breath and say your greeting with competence and caring. Give the caller your full attention.

The first 30 seconds set the tone for the call. Telephones over tasks!