Happy Valentine's Day

Here's the good news about tomorrow being Valentine's Day - you have a pleasant way to end your calls.

As many of your know, I'm a big fan a strong finish that demonstrates professionalism and care. That finish includes;  an outline of next steps, offering further assistance, thanking them for the call or business, using their name and saying something pleasant.  

So for today, for one day only, you get to say, "Just to confirm Mr. Smith, your order has been processed and you can expect an email in the next hour with an update.  If you have any other questions please email.  Thank you for calling and Happy Valentine's Day. "

Be sure to offer a strong finish to every call and email and oh ya, Happy Valentine's Day!