You are busy, but you shouldn’t sound busy.
If you slow down and don’t interrupt your caller, they will feel heard, cared for and like you better.
Wow, that’s quite a promise, you say?
But it’s true. When you fully listen to your caller and act as if they are the most important person in your world (right now), they can feel it.
Tips:
Choose to speak at a slower pace to indicate you have time for them. Need help? Say this tongue twister, “Around the rugged rocks the ragged rascals ran.” That’s the pace, and nice job with the enunciation!
Choose not to interrupt. Snap a rubber band on your wrist as a reminder to let them finish their sentence… completely. Resist the urge to help them along. Just listen.
You know that feeling you get when you help someone? When they say ‘thank you’ and you know you earned it? Ya, that feels good and these techniques will help you experience that more often.
If you've ever wanted to get yourself Ward Certified™, now is the time. Click here to learn more.