People Before Paper...

Take a quick look at your desk.  What do you see?

Lots of paperwork?   I thought so.   

Chances are, your job involves paperwork and phone work and sometimes the ringing phone feels like an interruption.   That feeling can lead to a greeting that sounds rushed or unhelpful, which sets you up for a tough call.

This week, aim to catch yourself thinking: "Arghhh – the phone is ringing!" and say instead:  "Yay, the phone is ringing!" or "I’ve got this!"  Then, your greeting will sound professional and friendly and you’re off to a great start!