The Word of the Day is...

... Thank You

OK, it's two words but, as you know, the little things can make a big difference. 

One simple example you can try is including the words "thank you" in your call vocabulary. Here are some easy opportunities to show your customers you appreciate them:

• As you are wrapping up and ending the conversation, say "Thank you for your business. We appreciate it."
• When customers call to describe a problem, say "Thank you for bringing this to our attention."
• If a customer has their account number handy, say "Thank you for being prepared."

Try incorporating "thank you" into your calls more often and let me know your results.