People before paper...

Take a quick look at your desk.  What do you see?

Lots of paperwork?   I thought so.    

Chances are your job involves paperwork and phone-work and that sometimes the ringing phone feels like an interruption.   That feeling can lead to a greeting that sounds rushed or  unhelpful, which leads to a tough call.

This week, aim to catch yourself thinking, “arghhh – the phone is ringing” and say instead it  “Yay, the phone is ringing or I’ve got this!”  Then your greeting will sound professional and friendly and you’re off to a great start!