Take a quick look at your desk. What do you see?
Lots of paperwork? I thought so.
Chances are your job involves paperwork and phone-work and that sometimes the ringing phone feels like an interruption. That feeling can lead to a greeting that sounds rushed or unhelpful, which leads to a tough call.
This week, aim to catch yourself thinking, “arghhh – the phone is ringing” and say instead it “Yay, the phone is ringing or I’ve got this!” Then your greeting will sound professional and friendly and you’re off to a great start!