Which one are you?

Let's say a customer calls and wants to book an appointment. You check and discover the first appointment available in June.  Do you say?

1. Yikes, there is nothing until June, you should have called earlier.

2. I've checked and there is nothing until June.

3. Good news! I've got openings in June, do you prefer mornings or afternoons?

Sometimes in our effort to be realistic, we come across as negative.  Aim for positive!