People don't remember what was said...

...they remember how they felt.

Consider this today as you talk to your customers.

1. Make them laugh   Let's say the caller mentions they are going away on vacation, you might say "can I come?".  ha ha.  Okay, the point is you don't have to be comedian and have them falling out of their chairs with laughter, just something light that adds a touch of humor.

 2. Make them smile   Before you pick up the phone put a smile on your face. It's the best way to inspire a smile on their face!

3. Let them know you care   Thank them for their business, their call, or their years of loyalty .  Showing appreciate goes along way, take the opportunity to share the love today.