This is supposed to be a time of peace, love and goodwill to all. But with the stress and commotion of the season, many people end up feeling more like Scrooge than Santa. In fact, many of you may be coming into the office today a little extra tired after prepping, entertaining, traveling and enjoying your Thanksgiving weekend.
How are you going to get yourself in the spirit to offer outstanding customer service today?
Try one of these…
Smile as you answer the phone and wish your customer a happy holiday season. Shifting your focus away from you helps overcome a mellow Monday morning.
Volunteer to do something nice for a colleague. Offer to get them a coffee, pick up their copies from the printer or cover their phone while they tackle some paperwork.
Move and stretch instead of sinking into your chair. Try this spinal twist to adjust your breathing.
While sitting, cross your left leg over your right
Place your right hand or elbow on the crossed knee
Gently turn your body to the left and look behind you (smile at your co-worker)
Switch legs and twist the other way
If you or your team would like help managing tough customers this time of year, attend our next webinar. Click here for more details and to sign-up. www.scroogology.eventbrite.com