You are flying a plane from New York (LGA) to Los Angeles (LAX). In New York 125 people board the plane. In Chicago (ORD) 45 people get off the plane and 38 new passengers get on. Plane stops again in Pheonix (PHX) 47 people get off and 36 get on. Plane lands in LAX.
How old is the pilot?
Wait for it....
What did you think I was going to ask?
Customer Service is about listening to the customer, answering their questions and solving their problems. If you don't really know what they want, you might answer the wrong question.
Our next webinar will focus on listening skills. If you can join us, click here.
If you still don't know how old the pilot is, email me and I'll help you.