Look at you, getting good at this rapport-building thing. But what happens when your customer is short, stressed, or in a hurry? It’s time to read the situation, adjust, and in this case, get right down to business.
Mirror your customer’s tone without sacrificing friendliness or quality. You’ll show your customer you’re listening, value their time, and are attentive to their needs - all at a swiftness they can appreciate.
Then you can save those impressive chit-chat skills for the next lucky customer.