Say oui to more “I”


When a close friend comes to you with a problem or concern, have you ever responded, “Thank you, we’ll take that under consideration”?

Unless you’re a robot, probably not. It probably sounded more like: “I understand what you’re saying; how I can help make this better?”

When you use “we” statements, rather than active “I” statements, it can seem like you're passing the buck or throwing a customer’s concerns in the wastebasket.

When you say: “Our team will review this shortly.”

Your customer thinks: Yea, sure. Whatever, buddy.

But when you say: “I’ll review this with our team and contact you by the end of the week.”

Your customer thinks: Yes! This rep is going places because they get things done. 

How can you make your responses more active this week?