Actually, please don't. Robots can't do your job! While it may seem like they're taking over the world, there's something very important about you being human for your customers.
Think of a question you get asked daily. Is it a challenging question that throws you off your game? Or something so simple you get bored answering?
While you should have a go-to reply, but please, no scripts.
Scripts get read and reading sounds insincere: A.K.A. robotic.
Customers don't want robots, they want real humans who treat them like real humans.
To keep it real try this:
- Create a few replies, not scripts
- Pick phrases that you feel positive about delivering
- Imagine the face of a nice customer when you are on the phone
- Instead of rolling your eyes and saying to yourself, "here we go again," ask yourself, "what does this person really need, and how can I help?".
How do you bring a human element to work?