Let's say a customer calls and wants to book an appointment. You check and discover the first appointment available is in July. Which response would you use?
- Too Hot: Yikes, there is nothing until July. You should have called earlier.
- Too Cold: I've checked and there is nothing until July.
- Just Right: Good news! I've got openings in July, do you prefer mornings or afternoons?
Sometimes in our effort to be realistic, we come across as negative. Aim for positive!