It's a quiz!

Copyright 123rf

Copyright 123rf

Customers with different generations have different expectations around formality in the way they communicate. See if you can match the greeting to the age group:

  1. Under 35 years
  2. 35 - 50 years
  3. 50 - 70 years
  4. 70 – 100 years

A.  Good Afternoon
B.  Hello
C.  Hey
D.  Hi

Answers: 1C, 2D, 3B, 4A

Well done.  Try it today and you will create a welcoming experience.

BTW (which age group might use that acronym?): In case you are wondering, ‘yo’ and ‘wassup’ are never good options in the workplace.  Save those for beer commercials and weekends.