One of the big ah-ha moments in our customer service training sessions last week was the problem with 'no problem'.
Consider this scenario:
You: Thank you for your payment, Mr. Smith. You can expect a revised statement later this week.
Customer: Thank you.
1. No problem.
2. You're welcome.
3. My pleasure.
1. 'No problem' is a very common reply, and the problem is that this reply suggests there was a problem or that helping them was a problem.
2. This is nice and possibly expected.
3. Saying 'My pleasure' or 'Certainly' or "Happy to help' is the best option. It is the most positive and service-orientated response.
How many times do you say 'no problem' during your day? Can you switch it up?