Keep your eye on the prize

Have you been watching the Olympics? The athletes are achieving great feats, breaking records and winning medals.

Do you ever wonder what it took to get there?   Sacrifice.

Olympians have been so focused preparing for their event that they’ve given up vacations, parties, hobbies and even participating in other leisure sports.  They’ve kept their eye on the prize.

Do you ever get:

  1. Thrown off your game by an upset or intimidating caller?
  2. Frazzled when someone asks about price?
  3. Upset when they threaten to leave?

Today, when you get that tough caller, keep your eye on the prize by being patient, actively listening and offering empathy. 

The prize?  Happy Customers. :-)