People Don’t Remember What Was Said – They Remember How They Felt

Think about the last time you called a business (cell phone, health insurance or power company) or you went into a store (Stop’n Shop, Apple store, Macy’s). 

Do you remember what they said?  Probably not. 

Do you remember whether you felt good when you left?  Probably.

Today, think about making your customers feel good.  Try to make them laugh.

Idea 1:  If they mention a vacation - ask to come along!

Idea 2:  If you are in front of clients and need to get something behind the counter, pretend you are walking down the stairs.

Share your stories, what did you say that got your customer to chuckle?