Greetings by Generation

Customers have different expectations around formality in the way they communicate.  See if you can match the greeting to the age group:

1. Under 35

2. 35 - 50

3. 50 - 70

4. 70 – 100


A.  Good Afternoon

B.  Hello

C.  Hey

D.  Hi

Answers: 1C, 2D, 3B, 4A


Well done.  Try it today and you will create a welcoming experience.

BTW or FYI: In case you are wondering, ‘yo’ and ‘wassup’ are never good options in the workplace.  Save those for beer commercials and weekends.