Customers have different expectations around formality in the way they communicate. See if you can match the greeting to the age group:
1. Under 35
2. 35 - 50
3. 50 - 70
4. 70 – 100
A. Good Afternoon
Answers: 1C, 2D, 3B, 4A
Well done. Try it today and you will create a welcoming experience.
BTW or FYI: In case you are wondering, ‘yo’ and ‘wassup’ are never good options in the workplace. Save those for beer commercials and weekends.